Homeowner Privacy Policy

PestMatch.co.uk (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy (together with our Homeowner Terms of Website Use and any other documents referred to within it) explains the basis on which any personal data we collect from you, or that you provide to us, will be processed. By visiting PestMatch.co.uk, you accept and consent to the practices described in this policy. For the purposes of the Data Protection Act 1998, any replacement legislation, and the General Data Protection Regulation (GDPR), the data controller is PestMatch.co.uk (operated by Pest Match Limited).

1. Information We May Collect From You

Information you give us

You may provide information by filling in forms on PestMatch.co.uk or by corresponding with us by phone, email, or otherwise. This includes information provided when:

• You submit a pest issue through our website
• You request contact from a pest controller
• You register or subscribe to updates
• You report a problem with our site

The information you give us may include (but is not limited to):

• Your name
• Address or location
• Email address
• Phone number
• Details about your pest issue

This information is used solely to match you with suitable pest controllers.

Information we collect about you

During each visit to our site, we may automatically collect:

• Technical information such as IP address, browser type/version, time zone,

operating system, and platform

• Information about your visit including URL clickstream, pages viewed, search

terms, page response times, download errors, length of visits, interactions (scrolling, clicks), and navigation patterns

• Any phone number used to call our customer service team

Information we receive from other sources

We may receive information about you if:

• You use other websites or services operated by us
• We work with third parties such as analytics providers, advertising networks,

technical subcontractors, or search information providers

This information may be combined with information you provide or that we collect.

2. Cookies

Our website uses cookies to distinguish you from other users, helping us improve your experience and optimise our site. Cookies may include:

• Strictly necessary cookies – required for core site functionality
• Analytical/performance cookies – help us understand how visitors use the site
• Functionality cookies – recognise returning users and remember preferences
• Targeting cookies – record pages visited and links followed to tailor advertising

Third parties may also use cookies over which we have no control. You may block cookies via your browser settings, but doing so may limit access to parts of our site.

3. How We Use Your Information

Information you give us

We use this information to:

• Carry out our obligations relating to pest issues you submit
• Pass your details to vetted pest controllers so they can contact you directly
• Provide support relating to your use of the site
• Notify you about changes to our service
• Ensure content is presented effectively on your device

We do not take payment from homeowners and do not participate in any agreement between you and the pest controller. We may send you information about services or updates only if you have consented. You may withdraw consent at any time.

Information we collect about you

We use this information to:

• Administer and improve our site
• Perform troubleshooting, data analysis, testing, research, and

statistical purposes

• Keep our site safe and secure
• Measure advertising effectiveness
• Provide relevant recommendations or content

Information we receive from other sources

We may combine this information with other data and use it for the purposes listed above.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contractual necessity – to match you with pest controllers
• Legitimate interest – to operate and improve our service
• Legal obligations – such as fraud prevention or regulatory compliance
• Consent – when you agree to receive marketing or allow us to share data with

partners

5. Disclosure of Your Information

We may share your information with:

• Pest controllers registered on PestMatch.co.uk
• Advertising networks for relevant ad placement
• Analytics and search engine providers assisting with optimisation

We may also disclose your information:

• If we sell or acquire business assets
• If PestMatch.co.uk or its assets are acquired by a third party
• If required to comply with legal obligations
• To protect the rights, property, or safety of PestMatch.co.uk, our users, or

others

6. Liability

PestMatch.co.uk is an introduction platform only. We:

• Do not carry out pest control work
• Do not supervise pest controllers
• Do not guarantee outcomes
• Are not liable for any actions, agreements, payments, or disputes

once initial contact is made

All work, communication, and responsibility lie solely between you and the pest controller.

7. Where We Store Your Data

Your data may be transferred to and stored outside the European Economic Area (EEA). It may also be processed by staff outside the EEA working for us or our suppliers. By submitting your data, you agree to this transfer, storage, and processing. We take reasonable steps to ensure your data is treated securely and in accordance with this policy.

8. Your Rights

You may:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

Contact us at: contact@pestmatch.co.uk

9. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated revision date.

10. Contact

For questions about this Privacy Policy or how your data is handled, contact: contact@pestmatch.co.uk